Browsing Tag

#dustinlynch

VIP Experience Blog

Luke Bryan Epic Performance/Coastal Credit Union Music Park Live Nation Epic Fail

Luke came to Raleigh for back to back shows this weekend, I went last year and had so much fun I just had to do both shows again this year!  Luke never disappoints.

I did VIP for the Friday night show and then purchased a regular ticket for the Saturday night show.  Saturday was an epic fail on the part of Coast Credit Union Music Park at Walnut Creek which is a Live Nation Venue.

Friday Night: 

VIP package Amphitheatre shows:

  • One (1) premium reserved ticket in the first 20 rows or one (1) general admission pit ticket*
  • Invitation to “Luke’s Lounge” before the show with cash bar**
  • Two song acoustic pre-show performance by Luke Bryan***
  • One (1) exclusive Luke Bryan merchandise gift
  • One (1) commemorative laminate
  • On-site concert concierge

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Due to an accident on the highway I ended up arriving a bit late but, I did find out that CID Entertainment still is using the way they did last year’s so it’s a free or all to get in to the tent and get a good spot.  I truly wish they would change to a system others use and hand out #’d bracelets and then make everyone line up outside the tent by number.  That is the only fair way to do it otherwise you have sprinters getting by you, line skippers etc. and it’s absolutely not fair.  You should enter in the order you check in and a simple cheap hand numbered bracelet would make it fair and organized.  Tim McGraw, Steven Tyler etc. all use that and it works!  Since I arrived late I didn’t get a good spot in the tent at all.  Luke however never disappoints with his special acoustic sets.  He always shows such fun personality and provides great performances.  I also need to shout out to Jonathan from CID Entertainment.  He was very nice and personable and walked around to be sure everyone was having a good time.

 

After the set I headed to my seats to see the mess that was made by not following the seating that was sold to us at the point of purchase. I ended up with what was supposed to be a 3rd row seat in Section 2 (Center Section) when the tickets were purchased Section 2 Row G was actually front row with the Grey stage in front of it and then the pit on either side.  And Row J was 3rd row.  Since the venue was not set up the way they sold the tickets it was more like row 7 or 8 which was disappointing. I also had the person behind me steal my cup (VIP giveaway) out from under the seat.

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Luke truly brought the FUN tonight and we had a good ole Hurricane party!  Luke is by far one of the absolute best live performers out there and truly deserves that Entertainer of the Year the title.  He is even more engaging and fun than others that have held the title before him.  He played all of his hits and made everyone forget about the rain and wind happening around us.  He’s captivating and just full of energy from start to finish.  Dustin Lynch and Little Big Town were also absolutely amazing opening performers as well.

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Saturday Night:

I ran into Jonathan from CID Entertainment when I was waiting for my Dustin Lynch meet & greet and he said he would run me down a new cup to replace my stolen one from the night before.  I think he got busy though unfortunately so I still don’t have the cup.  Hoping CID Entertainment will mail me one.  I also let him know about the seating issue.

Dustin Lynch is a complete sweetheart.  It was so nice to meet him and I will say the photos were posted quickly.  Only disappointment was mine was the only one that fuzzy/blurry which is why there should always be 2 photos taken at a Meet & Greet.

Dustin for blog

Now after seeing the seating issue on Friday night, I started calling Live Nation, and the venue early Saturday in hopes that they would correct the layout and in turn give us what we were sold.  I got absolutely no where other than being passed around, everyone pointing the fingers at each other and nobody wanting to do anything.  You cannot sell a front row ticket which clearly showed on a map a grey stage in front and the pit on the right and left and then turn around and change it, not notify the customers and then do absolutely nothing about it.  The best one was when they tried telling me it was that way last year too and I was like no it wasn’t I was at both shows and was in the left pit both times.  I would have bought pit if I knew they were not going to arrange it as sold and it would have saved me money.  It’s unacceptable on so many levels.  Every single person in the front row with me was furious because we ALL purchased the tickets seeing the same map.  However Live Nation had conveniently changed it Friday night after the show.  They tried blaming Luke Bryan and team which I thought was crazy.  Most artists and especially country artists do not seek to truly screw fans or sell tickets under false pretenses.  I called Live Nation and they said the venue said the seating chart did not change there was always a pit, I said yes there was a pit on the left and right of the stage but, not in front of Section 2, they said there is nothing we can do call the venue.  I called the venue, they admitted the seating had changed but, said I would have to speak to the Box Office Manager.  I left my number and never received a return call.  It’s unprofessional, shady sales, it’s a major disappointment to the fans, its false advertising and to all of us that got screwed over its theft in a way.  It’s like we went to a car dealership and bought a BMW and then we arrived and they sent us home with a bicycle. The tickets were purchased in April with the stage in grey in front of Section 2, Row G and as recent as the last time we checked it on Thursday it was still a grey stage in front of us.  They should have done something.  A:  Fixed it between Friday and Saturday’s shows.  B:  Communicated to those that got screwed over.  C:  Offered something in the form of compensation for what happened.  We all paid a premium for those front row seats and had people that had pd ½ of that now standing in front of us. I have lost all faith in Live Nation and Coastal Credit Union Music Park.  I was beyond disappointed as were all of the rest of us in the same situation that night.  Even two reps from CID Entertainment told us that the layout did not match the map at the point of sale.

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Luke’s performance was fantastic but, it was just disappointing not to have been front row.  We were dodging tall men all night just to see.

However, I think everyone should go see Luke Bryan, Little Big Town and Dustin Lynch in concert.  They are all absolutely fabulous performers and just bring the FUN to the stage in every way and give 200% of themselves out there.

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Hopefully Luke will be back next year and hopefully the venue will do something to make up for what they did this year.  I know many of us are going to be sure we keep this information out there so that Luke’s team is aware of what the venue did in this case to his fans.

I did also share with Jonathan at CID Entertainment my suggestion for Luke’s Fan Club.  I think it’s awesome they do the Meet and Greet Giveaways at each show but, I wish they would improve their entry process so you would receive an email saying your entry was received, good luck or something.  Dustin’s fan club does that and at least you know your entry was confirmed.

Concert Wear:

I wore my new Cold shoulder blouse from Bebe, you can get yours here!

http://www.bebe.com/Tops/Blouses-Shirts/Keyhole-Cold-Shoulder-Top/pc/184/c/0/sc/215/114454.pro?selectedColor=pcl

I also used my Coach Wristlet and cross body that I was given as gifts from friends for my birthday.  They were perfect!  The wristlet held my car key, ID, money and credit card and the cross body fit the wristlet, camera and lip gloss with room left over but, it was nice not to have to carry around a bulky purse with me.

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http://www.coach.com/shop/women-wristlets

http://www.coach.com/north/south-swingpack-in-embossed-textured-leather/52348.html?dwvar_color=SV%2FTU

 

Until next time,

Xoxo

Heather

Entertainment Blog

Ideal Meet & Greet/Photo Op

Ideal Meet & Greet/Photo Op

If I could sit down with celebrity VIP teams…

This is a topic I have been thinking about for the last few years.  It’s part of the reason for starting this blog.  I never want this page to be a negative place but, rather somewhere to share information, experiences, value etc.  If I could sit down with artist’s and their management teams to give them insight into what fans feel are best VIP practices this is what I would say:

  1. Artists should keep their commitments. It’s one of the things that I think a pop star and his team did wrong earlier this year.  If they didn’t want to do meet and greets anymore that’s fine but, finish the ones that you had committed to, implement rules to meet your needs in the interim and have your team enforce them but, respect that a good portion of your VIP attendees often are paying to travel for the experience.

 

  1. Don’t do photo assembly lines. I truly wish all artists that did meet and greets would commit to an hour or so of their time depending on the #’s and do it right, treat each person like a human being, say hello, ask their name, ask where they are from (stars may be shocked how far some will travel to see them), have a genuine interaction, then take the photo.  Let’s face it these meet and greets, photo ops, fan trips cost a large sum of money, show the fans you value and respect their time and money by giving them an interaction.  When an artist’s team brags that they did 300 pictures in 16 minutes that truly is disappointing vs a recent event I was at they had about 200 people and they devoted a solid hour or more, it wasn’t rushed and everyone that walked out after was so happy, felt so special and most of all valued.

 

  1. Make the interactions private. What I have been seeing quite a bit lately is a curtain box created and have thought that is such a great idea.  You can step in, have your interaction and not have 200-300 people watching it.  It helps with your nerves too, nobody wants to feel like they are in a fishbowl it also solves the issue of people taking photos of the entertainer/star as they approach.  It will also help the genuine interaction because then they are not still speaking to the person ahead of you etc.

 

  1. Make the rules clear, stick to them and let them know what will happen if they violate the rules. If you say don’t take your cell phones out and ask for a selfie and someone does don’t post the photo, if you say don’t hug, kiss and rub all over an artist and people do don’t post the photo.  I would guarantee you would only have to enforce it once and word would travel.  Too many fans will just take liberties, ignore the rules just to achieve their own objective and it truly does spoil the process for others in many cases and it’s disrespectful to the artist.

 

  1. Post photos in a timely manner. The companies that have them posted same day or in 24 hours always get a WOW for service from me.  VIP Nation events have been crushing it with this service the last year.  All events I have gone to hosted by them they have been up during the show or the next day.   It’s been nice to see many are getting them done quickly lately, people are always so excited to receive them so the faster the better.

 

  1. Give organic genuine experiences. A few tours recently I have seen many people asking for kisses, hugs etc.  You are putting the stars in an awkward position because if they say no then they can be looked at like they are being a jerk but, people have to realize in most cases you are a stranger or a familiar face in the crowd to the artist.  Would you want a stranger walking up and asking you to kiss them, hug them etc.?  It’s such a better experience when it happens organically and it’s something the artist initiates because it’s genuine and something they truly wanted to do.  On the flip side though as the artist make an effort to say hello, ask someone’s name and go from there.

 

  1. Please no gum or food in your mouth. I have a few photos with different entertainers with a wad of gum clearly seen in the pic and then recently had an experience where someone was eating a marshmallow.  Again people pay a lot for these experiences, travel long distances and it’s just respectful not to have food/gum in your mouth and seen in the photos.

 

  1. Respect the time of individuals paying for the VIP experience. Don’t make them arrive 2 hours ahead to just stand in line and don’t leave them in the various elements like extreme heat & cold.  Be organized. Nobody likes to stand around waiting for hours.

 

For random interactions with stars I always like to see who puts in the extra effort with their fans.  I can say after seeing it many times that Keith Urban is one of the best at this.  Keith will stop and literally do selfies with 40 people and it takes maybe 10 minutes.  Now in these random cases I think it’s fine to do a quick hello, photo and move on you are not paying for it.

I think the stars also need to be careful the way their team is representing them.  At the softball game at CMA fest one of the entertainer’s boyfriend’s came out where fans were lined up after the game and was telling a guy to hurry up and have her car pulled around because she didn’t want to stop for fans.  Another country star I saw three times at CMA fest once on the pink carpet, at Fan Fair X and then out and about and he could not be bothered to take a photo or have an interaction but as soon as a TV camera was on him he changed right away.  I personally will not spend my money, pay to travel, attend a concert of anyone that shows such disregard for fans.  It’s all in how the situation is handled.  Like I said in my CMA Fest blog from Day 3 instead of responding “NAH” to someone, say sorry not today.  Treat people like human beings and they will in turn reward you by devoting their time and spending their hard earned money to support your career.

One star recently said it best you always have to treat each person special because that may be your 1 time ever to meet that person that has supported you and you don’t know what they had to do to be at that show, if they saved for 6 months, flew across the country etc.  Whether it’s a 30 second selfie interaction or a paid meet and greet it’s your chance to make and leave an impression both on the fan and star’s end.  I will always support the ones that care and truly get it because that adds value to the experience.  I also feel we all have to treat them respectfully.

I would love to hear more thoughts on this from those that read the blog…

 

Until next time,

 

Xoxoxo

Heather